terms & Privacy

Terms and conditions

Welcome to Alliston Medspa (“Alliston Medspa,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, online booking services, products and services, and your interactions with Alliston Medspa.
By accessing our website, booking an appointment, purchasing a product or service, or receiving services from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Alliston Medspa

Alliston Medspa
Alliston Medspa provides spa, wellness, aesthetic and/or medical-aesthetic services as described on our website and through our booking channels.
Specific services, treatment protocols, eligibility requirements and availability may change from time to time.

2. Eligibility
You must provide accurate information when booking or using our services.
Certain treatments may have age, health, medical or other eligibility requirements. Where applicable, Alliston Medspa may require a consultation, intake form, medical history or assessment before providing a particular service.

We reserve the right to decline or postpone a treatment where we reasonably believe that:

The treatment may not be appropriate for you;

Required information has not been provided;

A contraindication or safety concern exists;

You have not followed applicable pre-treatment instructions; or

Providing the service would otherwise be inappropriate or unsafe.

3. Appointments and Booking
Appointments may be booked through our website, online booking platform, telephone, email or other approved channels.
When booking an appointment, you agree to provide accurate and complete information.
An appointment is considered confirmed only after confirmation has been provided by Alliston Medspa or our authorized booking system.
Appointment availability is subject to change and is not guaranteed until confirmed.

4. Cancellation and Rescheduling
We understand that circumstances may change. To allow us to manage appointment availability fairly, we require reasonable notice for cancellations and rescheduling.
Cancellation Notice Required: [Insert e.g., 24/48 hours]
If you cancel or reschedule within the applicable cancellation period, a cancellation or late-rescheduling fee of $[Amount] or [Percentage]% may apply.
Missed appointments (“no-shows”) may be subject to a fee of $[Amount].
Repeated cancellations or no-shows may result in additional booking restrictions or a requirement to provide a deposit before future appointments.
Please refer to our current booking/cancellation policy or contact us if you are unsure about the applicable fee.

5. Late Arrivals
Please arrive on time for your appointment.
If you arrive late, we may need to shorten the treatment to avoid affecting other clients’ appointments.
Depending on the circumstances, the full service price may still apply.
If the remaining appointment time is insufficient to safely or appropriately perform the treatment, we may need to reschedule the appointment and applicable cancellation or late-arrival fees may apply.

6. Consultations and Treatment Suitability
Certain services may require a consultation before treatment.
A consultation does not guarantee that a treatment will be recommended or performed.
Our practitioners may determine that a particular service is not suitable for you based on information provided during the consultation, your medical history, current medications, allergies, skin condition, treatment history or other relevant factors.
Where appropriate, we may recommend that you consult your physician or another qualified healthcare professional before proceeding.

7. Medical and Health Information
You agree to provide accurate and complete information relevant to your treatment, including information concerning:

Allergies and sensitivities;

Existing medical conditions;

Current medications;

Previous treatments;

Pregnancy or breastfeeding, where relevant;

Previous adverse reactions; and

Any other information reasonably relevant to treatment safety.

You must inform us if your health circumstances or medications change before receiving a treatment.
Failure to provide relevant information may increase the risk of complications or make a treatment unsuitable.

8. Results and Treatment Outcomes
Individual results vary.
Alliston Medspa does not guarantee a particular aesthetic, cosmetic, wellness or treatment outcome unless expressly stated otherwise in a written agreement.
Results may depend on factors including:

Individual physiology;

Skin or health condition;

Age;

Lifestyle;

Treatment history;

Compliance with aftercare instructions;

Number and frequency of treatments; and

Other individual circumstances.

Photographs or examples shown on our website, social media or marketing materials are for illustrative purposes only and should not be interpreted as a guarantee of results.

9. Treatment Risks and Aftercare
Certain treatments may involve temporary or, in some circumstances, more significant risks or side effects.
Before applicable treatments, you may be required to review treatment information and provide informed consent.
You agree to follow all reasonable pre-treatment and post-treatment instructions provided by Alliston Medspa.
If you experience an unexpected or concerning reaction following a treatment, contact Alliston Medspa promptly and seek appropriate medical attention where necessary.
For emergencies, contact 911 or your local emergency medical service.

10. Practitioner Discretion
Where services are provided by a regulated healthcare professional or qualified practitioner, the practitioner retains professional discretion regarding whether a treatment should be provided, modified, postponed or discontinued.
Nothing on our website or in these Terms overrides the professional judgment, ethical obligations or legal responsibilities of a regulated healthcare professional.

11. Prices and Payments
All prices displayed on our website or booking platform are subject to change without notice.
Unless otherwise stated, applicable taxes are additional.
Payment may be required:

At the time of booking;

Before treatment;

At the time of service; or

According to an agreed payment arrangement.

We accept the payment methods displayed or otherwise communicated by Alliston Medspa.
Third-party payment processors may have their own terms and privacy policies.

12. Deposits
Certain appointments or treatments may require a deposit.
Where a deposit applies, the amount and conditions will be communicated to you before or during booking.
Deposits may be:

Applied toward the cost of the service;

Refundable subject to the cancellation policy; or

Non-refundable in specified circumstances.

The applicable deposit terms presented at the time of booking will govern.

13. Packages, Memberships and Promotional Offers
From time to time, Alliston Medspa may offer:

Treatment packages;

Memberships;

Promotional pricing;

Gift cards;

Special offers; or

Limited-time promotions.

Additional terms may apply to these offers.
Unless otherwise stated:

Promotional offers cannot be combined;

Offers are subject to availability;

Promotions may have expiry dates;

Promotional pricing cannot necessarily be applied retroactively; and

Alliston Medspa reserves the right to withdraw or modify promotions where permitted by law.

Specific package or membership terms provided at the time of purchase will take precedence over general promotional information.

14. Gift Cards
Gift cards may be subject to specific terms regarding:

Expiry;

Redemption;

Transferability;

Replacement if lost or stolen; and

Refunds.

These terms will be communicated at the time of purchase.
Gift cards cannot be exchanged for cash except where required by applicable law.

15. Products
Where Alliston Medspa sells skincare, wellness or other products, product descriptions and availability are provided for general information.
Product use should follow the manufacturer’s instructions and any instructions provided by Alliston Medspa.
If you experience an adverse reaction to a product, discontinue use and seek appropriate medical advice where necessary.
Product returns and exchanges are subject to our applicable Return & Refund Policy.

16. Website Use
You may use our website for lawful purposes only.
You agree not to:

Use the website for fraudulent or unlawful purposes;

Attempt to gain unauthorized access to our systems;

Interfere with website functionality;

Introduce malicious software;

Copy or reproduce website content without permission;

Use automated systems to scrape or extract website content without authorization; or

Misrepresent your identity or relationship with Alliston Medspa.

17. Intellectual Property
Unless otherwise indicated, all content on the Alliston Medspa website—including:

Logos;

Brand names;

Text;

Graphics;

Photographs;

Videos;

Designs;

Layouts;

Marketing materials; and

Other content

is owned by or licensed to Alliston Medspa and is protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, publish, transmit or commercially exploit our content without our prior written permission.

18. Client Reviews and Testimonials
If you voluntarily submit a review, testimonial, feedback or other content to Alliston Medspa, you grant us permission to use that content for legitimate business and marketing purposes where permitted by applicable law.
We will not knowingly misrepresent a client’s experience.
Where required, we will obtain appropriate consent before using identifiable personal information, photographs or testimonials for promotional purposes.

19. Photographs and Before-and-After Images
Alliston Medspa may take photographs for treatment documentation, progress monitoring or other legitimate purposes where appropriate.
Your identifiable photographs will not be used for advertising, social media, website marketing or other public promotional purposes without appropriate consent where required.
Participation in promotional photography is voluntary unless otherwise expressly agreed.

20. Third-Party Links and Services
Our website may contain links to third-party websites, booking systems, payment providers, social media platforms or other services.
Alliston Medspa does not control and is not responsible for the content, security, availability or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.

21. Disclaimer
The information provided on the Alliston Medspa website is intended for general informational purposes.
Website content should not be interpreted as medical advice, diagnosis or treatment unless expressly provided by an appropriately qualified healthcare professional in the context of a professional consultation.
You should consult an appropriate healthcare professional regarding medical concerns or conditions.

22. Limitation of Liability
To the maximum extent permitted by applicable law, Alliston Medspa will not be liable for indirect, incidental, consequential or special damages arising from your use of our website or services.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits any rights or remedies that cannot legally be waived or restricted.

23. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Alliston Medspa, its owners, employees, contractors and service providers from claims, losses, liabilities, costs or expenses arising from:

Your breach of these Terms;

Your misuse of our website;

Your provision of inaccurate or misleading information; or

Your unlawful conduct.

This provision does not apply to the extent that the relevant claim results from Alliston Medspa’s own negligence, unlawful conduct or other liability that cannot legally be excluded.

24. Privacy
Our collection, use and protection of personal information is governed by our Privacy Policy.
By using our website or services, you acknowledge that you have had an opportunity to review our Privacy Policy.

25. Changes to Services and Terms
Alliston Medspa may modify, suspend or discontinue any website feature, service, product, promotion or appointment availability from time to time.
We may also update these Terms periodically.
The updated version will be posted on our website with a revised “Last Updated” date.
Your continued use of the website or services after an updated version is posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

26. Governing Law
These Terms will be governed by the laws of the Province of [Ontario / Insert Province] and the applicable federal laws of Canada.
Any dispute will be subject to the applicable courts and laws of the relevant jurisdiction, subject to any mandatory consumer-protection or other legal rights that apply.

27. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions will continue in effect.

28. Entire Agreement
These Terms, together with our Privacy Policy and any additional terms specifically provided for particular services, packages, memberships, promotions or products, constitute the agreement governing your use of our website and services, subject to applicable law.

29. Contact Us
If you have questions about these Terms, appointments, services or our policies, please Team Alliston Medspa

Privacy policy

Welcome to Alliston Medspa (“Alliston Medspa,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you provide to us through our website, online booking systems, forms, communications, and in-person services.

This Privacy Policy explains how we collect, use, disclose, protect, retain, and otherwise handle your personal information when you visit our website, contact us, book an appointment, purchase a service or product, or interact with Alliston Medspa.

This Policy is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, as well as any applicable provincial privacy or health-information legislation. The specific legislation applicable to Alliston Medspa may depend on our location, business structure and the nature of the services we provide.

1. Who We Are

Alliston Medspa

For privacy-related questions, requests or concerns, please contact our Privacy Officer or designated privacy contact using the information above.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

A. Contact and Identification Information

This may include:

Name
Email address
Telephone/mobile number
Mailing or billing address
Date of birth or age, where reasonably required
Preferred method of communication

B. Appointment and Service Information

When you book or receive services, we may collect:

Appointment date and time
Services requested or received
Treatment preferences
Appointment history
Service-related notes
Information required to determine whether a particular treatment is appropriate

C. Health and Wellness Information

Depending on the services you request, we may collect information relevant to providing those services, such as:

Relevant medical or health history
Allergies or sensitivities
Current medications or treatments, where relevant
Skin, wellness or treatment-related information
Contraindications or treatment considerations
Information provided through consultation or intake forms
Before-and-after treatment information, where applicable

We recognize that health and wellness information may be particularly sensitive and will handle such information with appropriate safeguards.

D. Payment Information

When you make a purchase or payment, payment information may be processed through our payment service providers.

Where applicable, we may receive limited transaction information such as:

Transaction amount
Payment status
Payment method
Transaction/reference number

We generally do not need to retain complete payment-card information when it is processed directly by a third-party payment processor.

E. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
Approximate geographic information
Website interaction information

This information may be collected through cookies, analytics tools and similar technologies.

3. How We Collect Information

We may collect personal information:

Directly from you when you contact us
When you create an account or complete an online booking
Through consultation or intake forms
When you purchase products or services
During appointments or consultations
Through our website
Through email, telephone, text messages or other communications
Through surveys, reviews or feedback
Through third-party booking, payment or communication platforms
Automatically through cookies and website technologies

Where reasonable and appropriate, we will collect personal information directly from you.

4. Why We Collect and Use Personal Information

We collect and use personal information only for identified and reasonable purposes, including to:

Schedule and manage appointments
Provide requested spa, wellness and aesthetic services
Understand treatment requirements and relevant contraindications
Maintain client records
Communicate with you about appointments and services
Respond to questions, requests and inquiries
Process payments and purchases
Provide customer support
Improve our services and customer experience
Manage our website and online booking systems
Send promotional communications where permitted and where appropriate consent has been obtained
Conduct internal quality assurance and business administration
Prevent fraud, misuse and unauthorized activity
Comply with legal, regulatory, insurance or professional obligations
Establish, exercise or defend legal claims where necessary
Fulfil other purposes that are disclosed to you at or before the time information is collected, or otherwise permitted by applicable law

We will not use your personal information for unrelated purposes without obtaining appropriate consent or otherwise being permitted or required by law.

Canadian privacy guidance emphasizes that organizations should identify purposes for collection, limit collection to what is necessary, obtain meaningful consent where required, and limit use, disclosure and retention.

5. Consent

Where required by applicable law, we will obtain your consent before collecting, using or disclosing your personal information.

Consent may be express or, where legally permitted and appropriate to the circumstances, implied.

By voluntarily providing personal information for a clearly identified purpose, you may be providing consent to its collection, use or disclosure for that purpose, subject to applicable law.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.

For example, if information is necessary to safely provide a particular treatment, withdrawing consent to the collection or use of that information may mean that we cannot provide that treatment.

6. Marketing Communications

With your consent where required, we may send you information about:

New services
Promotions and special offers
Events
Wellness information
Appointment reminders
Products or services that may be relevant to you

You may unsubscribe from promotional email communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Appointment-related, transactional or service communications may continue where reasonably necessary to provide services or manage your relationship with us.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Make the website function properly
Remember preferences
Understand website traffic and usage
Improve website performance
Measure marketing effectiveness
Provide relevant advertising, where applicable

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where third-party analytics, advertising or tracking technologies are used, their collection and processing may also be subject to their respective privacy policies.

8. Third-Party Service Providers

We may use third-party service providers to support our business operations, including providers for:

Online appointment scheduling
Payment processing
Website hosting
Email and SMS communications
Customer relationship management
Website analytics
Marketing
Cloud storage
IT and cybersecurity
Business administration

We only provide third parties with information reasonably necessary for them to perform their services, subject to applicable contractual, legal and privacy requirements.

Some service providers may process or store information outside Canada. Where personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction where it is processed or stored.

9. Disclosure of Personal Information

We may disclose personal information when reasonably necessary for the purposes described in this Policy, including to:

Service providers acting on our behalf
Payment processors
Appointment-booking providers
IT and technology providers
Professional advisors such as lawyers, accountants or insurers
Regulatory or governmental authorities where required or permitted by law
Emergency services or other parties where necessary to address an immediate safety concern
A purchaser, successor or other party involved in a business transaction, subject to applicable privacy requirements

We do not sell your personal information for money.

10. Protection of Health and Wellness Information

Because some Alliston Medspa services may involve health, wellness, skin or treatment-related information, we recognize the sensitivity of such information.

We take reasonable administrative, technical and physical safeguards designed to protect this information against:

Unauthorized access
Loss or theft
Unauthorized use
Unauthorized disclosure
Alteration
Destruction

Access to sensitive client information is limited to individuals who require it for legitimate business or service-related purposes.

11. Photographs and Treatment Images

Where photographs or images are collected for treatment documentation, progress tracking, consultation or other legitimate purposes, we will use them for the purposes communicated to you.

We will obtain appropriate consent before using identifiable client photographs for promotional, advertising, social media, website or other public-facing purposes where such consent is required.

You may decline promotional use of your photographs without affecting your eligibility to receive services, subject to any specific circumstances explained to you.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain appropriate business and treatment records, resolve disputes, meet contractual requirements, and comply with applicable legal, regulatory, insurance and professional obligations.

When information is no longer required, we will take reasonable steps to securely destroy, delete or anonymize it, subject to applicable retention requirements.

13. Safeguards

We use reasonable physical, administrative and technical safeguards appropriate to the sensitivity of the information we hold.

These may include:

Access controls
Password protection
Secure systems
Staff privacy procedures
Restricted access to client information
Secure storage
Appropriate vendor controls
Secure disposal procedures

No method of internet transmission or electronic storage is completely secure. Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

14. Data Breaches and Security Incidents

If we become aware of a privacy breach involving personal information, we will assess the incident and take reasonable steps required under applicable privacy laws, which may include containment, investigation, mitigation, notification and reporting.

Where required by law, affected individuals and/or relevant privacy regulators will be notified.

15. Your Privacy Rights

Subject to applicable law and certain legal exceptions, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Ask questions about how we collect, use or disclose your information
Withdraw consent where applicable
Raise a privacy concern or complaint
Request information about our privacy practices

Canadian privacy principles generally provide individuals with rights of access and correction and require organizations to maintain accessible privacy procedures.

16. Access or Correction Requests

To request access to or correction of your personal information, please contact:

Privacy Contact / Privacy Officer: [Insert Name or Title]
Email: [Insert Privacy Email]
Telephone: [Insert Phone Number]
Mailing Address: [Insert Address]

We may need to verify your identity before processing an access or correction request.

We will respond within the time required by applicable law.

17. Children and Minors

Our services and website are not intended to knowingly collect unnecessary personal information from children.

Where services are provided to minors, we may require consent from a parent or legal guardian where required by applicable law or our policies.

If you believe a child has provided us with personal information improperly, please contact us so that we can review the situation and take appropriate action.

18. External Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Policy.

Where required by law, we will provide additional notice or obtain consent for material changes.

20. Questions, Concerns and Complaints

If you have a question, concern or complaint about our privacy practices, please contact us first at Alliston Medspa

We will make reasonable efforts to investigate and respond to privacy complaints in accordance with applicable law.

If your concern cannot be resolved directly with us, you may have the right to contact the applicable privacy regulator. For organizations subject to PIPEDA, the Office of the Privacy Commissioner of Canada provides information and a complaint process.

21. Contact Us

If you have any questions about this Privacy Policy or how Alliston Medspa handles personal information, please contact Team Alliston Medspa